The First Rise Promise
Every order is covered for 30 days from delivery. If we got it wrong, we make it right and nothing ships back. That's the policy. Everything below is just the details.
If It Arrives Damaged, Misprinted, or Wrong
Send us a photo within 30 days of delivery. We'll send a replacement or issue a full refund, your call. Keep the original. No return label, no trip to the post office.
Same deal if the wrong item, wrong size, or wrong color showed up. That's on us.
If You Ordered the Wrong Size
This one isn't covered, so read the sizing guide before you order. Every piece is printed for your order specifically. There's no stock to swap it against and it can't go back on a shelf.
Not sure between two sizes? Email us before you buy and we'll talk it through.
If You Just Don't Love It
Change-of-mind returns aren't covered either, for the same reason. We'd rather tell you that up front than take the order and argue about it later.
How to Reach Us
Email support@firstriseoutfitters.com with your order number. If something arrived damaged or misprinted, include a photo. We respond within 2 business days.
Refunds go to your original payment method within 5 to 10 business days of approval. The Promise covers one replacement per item. Orders lost in transit are covered too. Just tell us. EU customers keep their statutory 14-day right to cancel, which sits on top of everything above.